DoraHoki Privacy Policy – User Data Protection

01 Introduction

DoraHoki is an online casino and slot gaming platform committed to maintaining the trust of its users. We understand that privacy is not merely a legal obligation – it is the foundation of trust we build together with every user of this platform.

This Policy applies to all information collected through the dorahoki.vu website, the DoraHoki mobile app, and any interaction you have with our support team or other communication channels. We encourage you to read this document carefully and to contact us should you have any questions.

02 Data We Collect

DoraHoki collects several categories of information to ensure the platform operates smoothly, securely, and in compliance with regulatory requirements. This information is divided into two main categories:

A. Information You Provide Directly

• Full name as stated in official identification documents.
• Active email address and mobile phone number.
• Date of birth for age eligibility verification.
• Payment information including bank account numbers, account holder names, and digital wallet details.
• Identity documents (MyKad, passport) for the KYC process.
• Proof of address such as a recent utility bill or bank statement.

B. Information Collected Automatically

• IP address and geographic location information at the country or state level.
• Device type, operating system, and web browser version used.
• Log data such as the date, time, and duration of login sessions.
• Gaming activity history including wagering, wins, and losses.
• Cookie data and similar tracking technologies (further details in Section 7).

03 How We Use Your Data

All information collected by DoraHoki is used responsibly and only for legitimate purposes. Below is a full list of how your data is used:

• Account Operations: Creating, verifying, and managing your user account.
• Transaction Processing: Verifying and processing deposits, withdrawals, and bonus payments.
• KYC Verification: Verifying user identities and complying with anti-money laundering (AML) requirements.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Customer Support: Answering enquiries, resolving complaints, and providing technical assistance.
• Service Communications: Sending important notifications relating to your account, transactions, and policy changes.
• Marketing (With Consent): Notifying users who have given consent about promotions, bonuses, and new offers.
• Platform Improvements: Analysing usage patterns to improve platform functionality and user experience.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by law.

04 Data Sharing

DoraHoki takes a firm stance: we do not sell or rent your personal data to anyone. However, in certain limited situations, we share information with selected third parties on a need-only basis:

• Payment Provider: Transaction information that must be shared with payment processors such as FPX, Touch 'n Go eWallet, Boost, and GrabPay solely to execute your transactions.
• KYC Provider: Identity documents are shared with licensed identity verification service providers bound by strict confidentiality agreements.
• Game Provider: Minimum game session information shared with game software providers to ensure game integrity.
• Regulatory Authority: We will disclose information to legal or regulatory authorities when required by law or court order.
• Business Transfer: In the event of a business merger or acquisition, user data may be transferred as part of the business assets, subject to prior notification to users.

All third parties that receive your data are bound by data protection agreements requiring them to maintain the confidentiality and security of that information to a standard equal to or higher than that of DoraHoki.

05 Data Security

We invest seriously in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Encryption of sensitive data such as financial information stored in our database.
• Two-factor authentication (2FA) is available for all user accounts.
• Continuous security system monitoring 24 hours a day, 7 days a week.
• Regular security audits conducted by independent and qualified third parties.
• Role-based access control (RBAC) for dorahoki internal staff.
• A comprehensive incident response plan to address any data breaches.

In the event of a security incident involving your personal data, DoraHoki will notify you within 72 hours of the incident being identified, along with the steps that have been and are being taken to address the situation.

06 Data Retention Period

DoraHoki retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law. General data retention period guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active and in use.
• Data After Account Closure: Identity and transaction information is retained for a minimum of 5 years after account closure for AML compliance and audit requirements.
• System Log Data: Technical and security logs are retained for 12 months.
• Communication Data: Customer support chat records are retained for 3 years.
• Marketing Data: Retained until you withdraw consent to receive marketing communications.

When data is no longer needed, we ensure it is securely deleted using methods that make recovery impossible.

07 Cookies and Tracking Technologies

DoraHoki uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. There are several types of cookies we use:

• Essential Cookies: Required for core platform operations such as login sessions and security controls. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve website performance and functionality.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information to streamline your next visit.
• Analytics Cookies: Used to analyze overall platform usage patterns for the purpose of continuous improvement.

You may manage or disable non-essential cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the DoraHoki platform.

08 Your Rights

As a DoraHoki user and as an individual protected under data protection laws, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the DoraHoki support team via Live Chat or email at [email protected]. All requests will be processed within 14 business days. In more complex situations, this period may be extended up to 30 business days with prior notice to you.

09 Children's Data

The DoraHoki platform is strictly for individuals aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.

If we suspect or discover that data from a minor has been collected without our knowledge, we will take immediate action to delete such information and close the relevant account. If you find that a minor has registered on our platform, please contact us immediately through the available support channels.

10 Third-Party Links

The DoraHoki platform may contain links to websites or services operated by third-party game providers or payment providers. This Privacy Policy applies solely to the DoraHoki platform and does not cover the privacy practices of any third-party websites or services.

We encourage you to read the privacy policy of every third-party website you visit. dorahoki is not responsible for the content, privacy policies, or practices of any such third-party websites or services.

11 Changes to This Policy

DoraHoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable legal changes. Any changes will take effect immediately upon publication on this website.

For significant changes, we will notify registered users via email or through an in-platform notice at least 14 days before the changes take effect. The "Updated" date at the top of this document will always reflect the date of the latest revision.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the DoraHoki platform
• Target Response Time: 48 business hours for all privacy-related inquiries

We take every privacy complaint and enquiry seriously and are committed to providing a thorough and satisfactory response within the stipulated timeframe. Your trust is dorahoki's top priority.