Dorahoki Platform Terms and Conditions of Use

01 Acceptance of Terms

Using the dorahoki platform, whether through the official website or mobile app, constitutes full acceptance of these Terms and Conditions. This agreement takes effect from the date you register an account or, if earlier, from the date you first access the platform.

If you disagree with any part of these terms, you are not permitted to use DoraHoki's services. We encourage you to contact our support team via Live Chat if any section is unclear before you register.

02 User Eligibility

To use the DoraHoki platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Register personally in your own name and not on behalf of another person.
• Not be on any platform's self-exclusion list or gaming limit program.
• Not be a citizen or resident of any jurisdiction where use of this platform is prohibited by local law.
• Register and play in a personal capacity, not as a representative of any business entity.

DoraHoki reserves the right to request age and identity verification at any stage, including prior to processing your first withdrawal. This KYC (Know Your Customer) process is mandatory and is designed to protect the safety of all platform users.

03 Account Registration

Each user is only permitted to have one active account at DoraHoki. Multiple accounts are strictly prohibited and may result in all associated accounts being terminated without notice.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identity card, a valid email address, an active mobile number, and your exact date of birth. Providing false or misleading information is a direct violation of these terms.

• You are fully responsible for maintaining the confidentiality of your account password.
• All activity carried out using your login credentials is deemed to have been performed by you.
• Contact dorahoki support immediately if you suspect unauthorized access to your account.
• DoraHoki will never request your password via email, SMS, or Live Chat under any circumstances.

04 Deposits & Withdrawals

DoraHoki supports a wide range of local payment methods including FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All deposits are processed within seconds upon confirmation. Withdrawals are typically completed within 15 to 60 minutes, subject to completed KYC verification.

• The minimum deposit amount is RM10 per transaction.
• Minimum withdrawal is RM50 per request.
• All deposits and withdrawals must use the same payment method for security purposes.
• DoraHoki does not charge any processing fees on standard deposits or withdrawals.
• Deposited funds may only be withdrawn to an account registered under the same account holder's name.

05 Bonuses & Promotions

DoraHoki offers a variety of bonuses to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback, and seasonal promotions. All bonuses are subject to rollover requirements and specific terms stated on the relevant promotions page.

• Standard rollover requirements range from 5x to 20x depending on the bonus type.
• Bonuses cannot be withdrawn as cash unless the rollover requirements have been fully met.
• Every promotion has its own validity period, which will be clearly stated.
• Only one bonus may be active at a time unless otherwise stated.
• DoraHoki reserves the right to void bonuses obtained through improper means or fraud.
• VIP players enjoy more favorable bonus terms as part of the loyalty program.

Any attempt to abuse the bonus system, including creating multiple accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and potentially permanent account closure.

06 Game Rules

All games on dorahoki use an independently audited Random Number Generator (RNG) system to ensure absolute fairness. The outcome of every game is final and cannot be disputed unless there is clear evidence of a technical failure on the platform's part.

• Players are responsible for understanding the rules of each game before placing a wager.
• Any wager placed cannot be cancelled once a game round has begun.
• Technical failures that cause a game to be interrupted will result in the full return of all wagers placed.
• The RTP (Return to Player) value for each slot game can be found in that game's information section.
• Minimum and maximum betting limits for each game are displayed before the game begins.

07 Prohibited Conduct

To maintain a safe and fair gaming environment for all users, the following are strictly prohibited on the DoraHoki platform:

• Use of automated software, bots, or any third-party tools to influence game outcomes.
• Collusion or cooperation between two or more players to gain an unfair advantage.
• Money laundering or any suspicious financial activity conducted through the platform.
• Creating multiple accounts to claim bonuses repeatedly.
• Use of false information or forged documents during the registration or KYC process.
• Any attempt to hack, manipulate, or disrupt the platform's systems.

08 Account Closure

Users may request voluntary account closure at any time through the account settings section or by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal subject to the applicable terms.

DoraHoki also reserves the right to close or suspend a user's account in the following situations without prior notice:

• Found to be in violation of any term within this document.
• Suspicious activity indicating fraud or money laundering.
• Requests from regulatory authorities or law enforcement.
• Account inactivity exceeding 12 consecutive months.

For accounts closed due to a violation, DoraHoki reserves the right to hold the account balance while an investigation is conducted. The final decision is binding once the investigation is complete.

09 Liability Limits

DoraHoki shall not be liable for any indirect losses or damages arising from the use of the platform, including but not limited to loss of expected winnings, internet service disruptions, or third-party failures.

Dorahoki's total liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days prior to the claim being made. This platform is provided on an "as is" basis and dorahoki makes no express or implied warranties regarding uninterrupted availability.

10 Data Privacy

DoraHoki takes the protection of all users' personal data seriously. The collection, use, and storage of your data is governed by our Privacy Policy, which can be found at Privacy Policy page. All data is stored with high-level encryption and is never sold to third parties.

• Data collected is used solely for platform operations and regulatory compliance purposes.
• You have the right to request a copy of your personal data held by DoraHoki.
• Data deletion requests may be submitted to our support team.

11 Responsible Gaming

DoraHoki is fully committed to Responsible Gaming practices. We provide a range of control tools that players can use to manage their gaming habits in a healthy and safe manner.

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Limit the total losses permitted within a set period.
• Self-Break: Choose to take a break from the platform for 24 hours up to 6 months.
• Self-Exclusion: Permanently close your account if needed – this decision is final and cannot be reversed.

If you feel that gaming is beginning to affect your daily life, personal relationships, or finances, we encourage you to seek professional help. For more information, visit Responsible Gaming page ours.

12 Dispute Resolution

If you have any dispute relating to the dorahoki platform, the first step is to contact our support team via Live Chat. Our team will endeavor to resolve every complaint within 48 working hours.

If a dispute cannot be resolved at the customer support level, it will be referred to DoraHoki's senior management team for further review. Senior management's decision is final in all matters relating to platform operations.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved internally will be referred to a recognized arbitration body.